Tech Support @ Hot Source

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New Regent Studios

Not just a server install - a whole technology makover

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Technology Support

Desktop Technical Support
Many of our customers finally breathe a sigh of relief when they discover a company willing to offer desktop support. Software manufacturers do this also, but sadly, it's no longer unlimited support like it used to be in the old days. At Hot Source, we will support you and your desktop equipment beyond the manufacturer's standard support obligation and well into the future. We clearly document our work and relay it back to you in ways you'll understand. You may select customised support options for your business, including:
  • Instantly-available computers and laptops, should you need one during a brief repair.
  • Telephone Support for your staff's common questions
  • Disaster Recovery options (should the worst happen, like an earthquake or global warming)
Server technical Support
For customers operating their own servers, Hot Source extend our knowledge, planning, and best practices to you. Perhaps you don't have time to research every scenario for your network, but having a contact who understands the value of your up-time will ensure you have the resources and advice available at all times. We will happily coach you to a level you're comfortable with, you will be amazed at how much you'll enjoy doing with a little empowerment and confidence. Server customers enjoy the following additional Hot Source benefits
  • Regular remote management
  • Regular on-site management
  • Off-site automated backups

Network and Peripheral Support
We've probably all lost valuable time troubleshooting workgroup printers or network scanners. Let this trouble you no longer. Your machinery should work for you rather than against you. A little insight into the best ways to setup your peripherals will go a long way for a trouble-free life and a productive environment.

Mobility Support
The most useful tool in business today is often the smallest and most overlooked - The Mobile Device! Today 90% of businesses have 3G/T3G capable mobile devices but use them for little more than phone calls and text messages. Wouldn't it be great to have all your e-mail on there too! Along with your work calendar, and entire contact list to boot! Hot Source have an established history with the Windows Mobile platform and all the know-how you'll need to make everything mobile work for you. Don't worry about losing your data if you lose your phone. You can securely erase the contents of a lost or stolen phone from your desktop computer, and restore it all to a new one within minutes! Your company data is safe and available - always. Contact us for more information.  Instant Support
Do you require immediate desktop support? Load our remote support tool and give us a call on 0800-146-876.
click here to download and install the remote support tool  
 
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